Subject: Moving? Do yourself a favor- don't go to U-Haul...
not that i like to bash companies, but man... worst service ever!
i had a 7am pick-up reservation, showed up at 7, got the truck around 8:20... there were 4 sets of customers ahead of me in line... that's an average 20 minutes per!!! while waiting, one of those customers had a breakdown- she had made her reservation a month earlier, confirmed it the night before, and was informed (after waiting in line for more than 45 minutes) that they had no one-way trucks. it was the only day that she could possibly move, and she had paid helpers waiting to load the truck at home. oops. sorry.
the truck, well, it was crap... and it didn't have the hand truck (dolly) that we had requested.
when we returned the truck, we realized that the guy that checked the truck out had mistakenly (or purposefully) indicated that the gas tank was full. it wasn't, but i guess that it was our fault for not checking before we pulled out of the lot. anyway, we were given the choice of either going back out to a gas station or paying 30 bucks plus 2 bucks/gallon for fuel. did i mention that we drove the truck a grand total of 5 miles (they keep track of mileage as they charge you about 1.50 per) and they were saying that we were responsible for about a quarter-tank of gas? we chose to go to the gas station, which they indicated was just around the corner... it was, but they didn't have the diesel required for the truck. another U-Haul employee happened to be at the gas station, and he was kind enough to direct us to the nearest gas station with diesel, which was about 2 miles away... never mind that we passed 4 diesel gas stations on the way back (we took his recommended route out there, and atlantic ave back).
maybe i'm being too rough on the company- maybe it's just that their location across from atlantic terminal is the worst in the nation... i don't know- any other U-Haul horror stories out there?