Internet Cable down - Brooklynian

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Internet Cable down

The internet and cable have been down in my building on Dean St. near Franklin Ave since Sunday night (I'm posting from work). My roommate thinks that a cable box was knocked down in the wind. An upstairs neighbor called Time Warner to complain yesterday and had a hell of a time getting through, and so he won't call, and the account is in his name so I can't do it. Does anyone know if this is more of a widespread problem?

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