went to soda tonight to treat myself to one of their big burgers. i like 'em medium rare, but it arrived severely undercooked. the barmaid was very cool about sending it back, but then i was shocked when they redelivered the same burger! am i out of line, or is it reasonable to expect a new burger?? i had taken several bites and mangled it pretty good to discover how raw it was, so curious how they managed to reconstruct it. not a big deal, but just a matter of principle for good service. but i'm not sure as i don't think i have ever had this issue before (burgers are often overcooked, not the other way around) and never send food back. open to being told i am wrong...
King without a crown Ninja
Joined: 05 Sep 2006 Posts: 905
Thu Nov 06, 08 12:07 am EST
If you ordered a burger and it was undercooked, why is it unreasonable to expect that they would just cook it a little bit longer and return to you?
i might be reading wrong but i think they're saying is they just gave the burger back without doing anything do it. _________________ "the radio makes hideous sounds"
-bob dylan
sorry, i gotta go with king without a crown here. the idea of them making an entire new burger would never even occur to me. just cook the undercooked one a bit more, makes sense eh? _________________ "the radio makes hideous sounds"
-bob dylan
mixergirl Regular
Joined: 11 Apr 2006 Posts: 181 Location: where real folk live
Thu Nov 06, 08 8:02 am EST
Quote:
the barmaid was very cool about sending it back
Glad the woman that served you was nice about it and sorry your burger sucked, but:
1)Who uses the term "barmaid" anymore? It's from like the 17th century.
2)If you care deeply about your burgers, don't go to Soda. There are plenty of places around that will have your burger cooked just how you want it. Try Homage on Park Place. _________________ Sentiment without action is the ruin of the soul.
worldwide trader Local
Joined: 20 Sep 2008 Posts: 119 Location: Brooklyn
Thu Nov 06, 08 8:50 am EST
You absolutely have the right to send back your food and if it wasn't returned right, walk out and not pay the check. Note: don't finish the food or you are committing theft of service.
Screw you "Soda"!!! _________________ Get in, get out, that's a O.G.'s classic.
bohuma Local
Joined: 10 Aug 2008 Posts: 253 Location: New York
Thu Nov 06, 08 9:15 am EST
I would have thought that removing the meat, and putting it on the grill would compromise the hygiene of the kitchen. Maybe I'm fussy but I think if someone has started eating something, it should not be returned to a commercial food prep area, it should go in the trash and a new item prepared. Then again where I come from they won't wrap your food to go if you haven't finished it - that would also be against the health code on the grounds that you might not refrigerate it properly for several hours.
sweet tea Cooler Ham
Joined: 26 Feb 2006 Posts: 4981 Location: the jewish
Thu Nov 06, 08 9:29 am EST
^seriously? where are you from?
sounds like a big waste of food for no purpose. a grill should be plenty hot enough to eradicate any slobber-borne bugs, and given how huge restaurant portions tend to be, i'd be pissed if i couldn't take part home. refrigerating it or not is my own lookout. _________________ Bumping ancient threads with bot-like bullshit
worldwide trader Local
Joined: 20 Sep 2008 Posts: 119 Location: Brooklyn
Thu Nov 06, 08 9:34 am EST
bohuma wrote:
I would have thought that removing the meat, and putting it on the grill would compromise the hygiene of the kitchen. Maybe I'm fussy but I think if someone has started eating something, it should not be returned to a commercial food prep area, it should go in the trash and a new item prepared. Then again where I come from they won't wrap your food to go if you haven't finished it - that would also be against the health code on the grounds that you might not refrigerate it properly for several hours.
Now here is a man that has eaten at Gorden Ramsey's place. _________________ Get in, get out, that's a O.G.'s classic.
Homage got shitty reviews on Yelp. The burger at Beast is pretty good. _________________ "My main objective is to be professional but to kill him." - Mike Tyson
Whatchuwant Parliament Menthol Funkadelic
Joined: 06 Feb 2007 Posts: 2636 Location: Eastern Pkwy and FA Rock
Thu Nov 06, 08 11:02 am EST
putz wrote:
i had taken several bites and mangled it pretty good to discover how raw it was, so curious how they managed to reconstruct it.
You had taken "several" bites out of it. 5,6? Got to the middle and it was pink? That's what medium rare is. You wanted it cooked more, and that's fine, but if you ate close to half, then no, you would not fall under the category of a fresh new burger. _________________ "...you can choose the rain....but I choose the sun..." - N. Costa
bohuma Local
Joined: 10 Aug 2008 Posts: 253 Location: New York
Thu Nov 06, 08 11:28 am EST
sweet tea wrote:
^seriously? where are you from?
sounds like a big waste of food for no purpose. a grill should be plenty hot enough to eradicate any slobber-borne bugs, and given how huge restaurant portions tend to be, i'd be pissed if i couldn't take part home. refrigerating it or not is my own lookout.
Australia. The portions are not so huge that you can't finish them in a single seating. You're not expected to tip either, athough most people round up in a decent restaurant (not in a greasy spoon though).
alafairnadia radical quellist
Joined: 08 Aug 2005 Posts: 8272 Location: not washington ave. btwn sterling & st. johns
Thu Nov 06, 08 12:14 pm EST
bohuma wrote:
sweet tea wrote:
^seriously? where are you from?
sounds like a big waste of food for no purpose. a grill should be plenty hot enough to eradicate any slobber-borne bugs, and given how huge restaurant portions tend to be, i'd be pissed if i couldn't take part home. refrigerating it or not is my own lookout.
Australia. The portions are not so huge that you can't finish them in a single seating. You're not expected to tip either, athough most people round up in a decent restaurant (not in a greasy spoon though).
that's nice. bye! _________________ like a smoked meat with an earthy youth overnote
micheleisabel I'm unique, just like you.
Joined: 13 Jun 2008 Posts: 42
Thu Nov 06, 08 1:17 pm EST
bohuma wrote:
I would have thought that removing the meat, and putting it on the grill would compromise the hygiene of the kitchen. Maybe I'm fussy but I think if someone has started eating something, it should not be returned to a commercial food prep area, it should go in the trash and a new item prepared. Then again where I come from they won't wrap your food to go if you haven't finished it - that would also be against the health code on the grounds that you might not refrigerate it properly for several hours.
they'd put the plate in the oven or on the salamander...if they put it back on the grill it would make it tough on the outside...
expect a new burger if its OVER cooked...
whats wrong with further heating it when its UNDER cooked?
now thats just being extra...
elitt Regular
Joined: 13 Apr 2006 Posts: 97
Thu Nov 06, 08 4:25 pm EST
depends on the how seriously the place takes their level of service
meat tends to get tougher with each application of heat so if yours was sititing around for a while and was subsequently RE-heated, it would compromise the quality of the meal
that being said, next time poke a hole in the middle before you start to eat
sodaburgers rock
sodaservice sucks
putz wrote:
went to soda tonight to treat myself to one of their big burgers. i like 'em medium rare, but it arrived severely undercooked. the barmaid was very cool about sending it back, but then i was shocked when they redelivered the same burger! am i out of line, or is it reasonable to expect a new burger?? i had taken several bites and mangled it pretty good to discover how raw it was, so curious how they managed to reconstruct it. not a big deal, but just a matter of principle for good service. but i'm not sure as i don't think i have ever had this issue before (burgers are often overcooked, not the other way around) and never send food back. open to being told i am wrong...
Niner Regular
Joined: 01 May 2008 Posts: 79 Location: St. Johns and Underhill
Thu Nov 06, 08 5:05 pm EST
I wouldnt expect a new burger.
But in the future, if you want a good burger just go to Bonnies and be done with it.
xlizellx Ninja
Joined: 10 Jul 2008 Posts: 855 Location: Park Place
Thu Nov 06, 08 7:40 pm EST
i LOVE homage. although as a vegetarian, i can only attest to their veggie or tofu burgers.
....
i would have assumed a new burger as well. If you go to a fastfood place and they fuck up your food they throw it away and make a new one...they don't just recook it or put new stuff on it.
It seems weird to peel off someone's ketchup, lettuce, etc. to put it on a grill and then reassemble.
i agree with you... although i wouldn't be shocked if that isn't what happened either. but i would have assumed the opposite.
erininbklyn Newbie
Joined: 28 Jul 2007 Posts: 5
Fri Nov 07, 08 12:04 am EST
yeah the last time I ate there with a friend on a fried fest
the fish and chips and onion rings came out cold. We politely mentioned it to the server who was apologetic, but then returned with Microwaved fried food.
Rubbery fried fish and onion rings. Nasty.
Oh Soda. So close to a cool bar, and yet...
Santa "Anonymous Guest"
Joined: 19 Apr 2007 Posts: 416
Fri Nov 07, 08 1:25 am EST
i gotta say Ive never had any problems with Soda.
maybe slow service and a buck or two overpriced but the foods always been decent bar food.
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