optimum offline

Does anyone else have service? I'm trying to call and their phone system keeps hanging up on me. I have a big web programming project due. They really couldn't have found a better way to screw me over if they tried.

I only have cable tv available. With lousy reception, at that. My phone & Internet, both Optimum, are out. I'm using my 3G Network now. Everytime I call Optimum I get a busy signal. I think I fucked up my settings by trying to recalibrate my settings before I realized what was going on.

same here. I have a couple projects due as well and now can't even access the server. Have to go out in this nastiness and get some wifi on.

Same thing here, both phone and Internet were out but they came back on around 10:00 am

A day after boasting to booklaw that my service never goes down... it went down. I'm on the 'Boost' servers, so it had to be pretty widespread.

same here --- My husband had to go to the coffee shop in this weather to get his work done this morning. I'm obviously back on now.

me too as well also. i called using the optimum number in westchester -- Brooklyn's was constantly busy -- and they said there's a problem in our "area" and also that there's some problem with user IDs? the recorded voice didn't say if the two things were related; didn't sound like it but who knows. Web is working now but seems a bit slower or intermittently slow.

I think em's also having issues...

i didn't notice an outage this morning, but i didn't get up until about 11...

There is still a problem with service. It goes out every 10 minutes or so. I've been on hold for 40 minutes. They need to find a way to notify customers when there is an outage.

Mine has been back on for a while, but I'm compulsively sending files to myself in case I need to head to Manhattan with the laptop later. I don't think the user ID thing was related, but I did see an Optimum Online van outside my back window a little while ago. Even in my bottomless disgust for OO, I can muster a little sympathy for anyone who's outdoors right now trying to fix it.

You know, when I get an 8-second blurry period in Netflix streaming, they send me an email refunding me 5% for the month (or something like that). What are the chances we'll get even an acknowledgement of this outage from Cablevision?

Diddly.

Squat.

Actually, I have been credited from Cablevision, but it was only after some serious, ongoing bitching.