Time Warner new service

I know everyone has their gripes with TW with disruptions in service etc. but I can't even GET service to begin with. It has been almost a month of daily phone calls only to be hung up on, yelled at, ignored.......... finally I started crying on the phone and spoke with a supervisor that very calmly and empathetically informed me that in order to set up service in my gut renovated apartment, someone has to go to the building and make sure there is enough room for another cable - the LL already has cable downstairs- and that there is nothing I can do to help this happen faster, I just have to sit and wait, with no internet and only one channel to watch. WHY did we let this happen I ask you? Why is it ok for TW to have the monopoly.

Have you had experience with this situation? Brand nw apartment etc? How long did it take before you were watching Project Runway again?

Subject: Re: Time Warner new service

scarlett wrote: I know everyone has their gripes with TW with disruptions in service etc. but I can't even GET service to begin with. It has been almost a month of daily phone calls only to be hung up on, yelled at, ignored.......... finally I started crying on the phone and spoke with a supervisor that very calmly and empathetically informed me that in order to set up service in my gut renovated apartment, someone has to go to the building and make sure there is enough room for another cable - the LL already has cable downstairs- and that there is nothing I can do to help this happen faster, I just have to sit and wait, with no internet and only one channel to watch. WHY did we let this happen I ask you? Why is it ok for TW to have the monopoly.

Have you had experience with this situation? Brand nw apartment etc? How long did it take before you were watching Project Runway again?

Since I can now watch many shows on the Internet, I'm thinking about canceling cable when my daughter moves out and relying on netflix and itunes for anything that I can't get for free!

I suppose I could watch stuff from my laptop and internet-- as long as I crouched in the corner by the window, which is th eonly place we get a free signal.

I have been recommending to all of my tenants to get satellite TV.
Time Warner is an over burdened bureaucracy that's collapsing in on itself.
They are a disaster, and they want to renew their monopoly license with NYC.

I'm a former Warner Communications employee who once worked for Warner Cable (now Time Warner Cable). I subscribed to the service as soon as it came to PS, and have always been a fierce fan of their service... until the day before yesterday, when I received my monthly bill, and discovered a $9 per month rate increase!

Now I can't wait for Verizon (of which I've never been a fan!) to bring its
FIOS service to the neighborhood, so that I can "vote with my feet".

i LOVE my direct-tv dish. 4+ years, never a problem.

Subject: Yes but..

With the Dish service, don't they have problems with the signal in bad weather?

when there's hard rain or ice storms. ergo, rarely. and it's so much cheaper. and better, it's not time warner.

Yea, but good luck with the Internet if you go the satellite route. My mother-in-law has DirecTV and uses HughesNet satellite internet. Sometimes it's ok, but most of the time it's like being back in the dial-up era.

Time Warner has been spotty, but I've been happy with their internet service... it's always been very fast. Their cable, however, leaves a lot to be desired. The interface on their cable guide and their DVR interface are drek.

My advice would be to lodge a complaint against TWC on the City's DOITT form:
http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml

It will take one or two weeks to be processed, but you will get a call from a high-level TWC supervisor and a follow up email from the City asking if your problem was resolved. It actually works.

Scarlett -

I hear you! It took us about 8 weeks to finally get someone over here. We had a similar situation where, for whatever reason, our apartment did not exist (according to Time Warner). Over a period of 2 months I believe I was hung up on about 5-6 times...and blatantly LIED to three times. The story is just too long and painful to go into...

I think their trick is to beat you into submission, so when you finally do get service (sucky as it is), you won't DARE complain or call because really, who has patience to deal with this?!?!?!?! AND...they know many of us have no other choice.

ARGH!!!! Just keep at it and try to see the humor in it...and of course, ask to speak to supervisor (well, you can't do that until you have already explained your story...again.) And don't get testy, because that is when they hang up!

GOOD LUCK!!! :twisted:

booklaw wrote: Now I can't wait for Verizon (of which I've never been a fan!) to bring its
FIOS service to the neighborhood, so that I can "vote with my feet".

I'll be dropping TWC for Fios as soon as it comes avaliable, mainly for the extra bandwidth. TWC have been ok, but they have way too many dropouts for my liking.

I'll be switching to FIOS too. Any ideas when it's coming to our area?

scarlett wrote: I suppose I could watch stuff from my laptop and internet-- as long as I crouched in the corner by the window, which is th eonly place we get a free signal.

Or you could get DSL, Time Warner be damned!

I had DSL before TW, and as much as I hate TW's service, the performance is much better than DSL

Flexichick wrote: I had DSL before TW, and as much as I hate TW's service, the performance is much better than DSL

I agree, but it's better than holding your laptop out of the window!

FIOS is coming? Any idea how soon? To hell with TW!!!

Don't get too excited... I have no idea whether or when FIOS will get here. If they really bring optical fiber into the home, it's likely to take quite a while before they come to a neighborhood with as low a population density (as compared to Manhattan, with its residential towers) as ours.

I remember waiting for Warner Cable to wire the Slope... it took forever before they came out here, for the same reason.

I'm on Cablevision and recently moving apartments and I can tell you that Cablevision is just as bad. I've been fine with their service for years, but the hell I went through to get new service installation was just rediculous. They didn't show one day, showed and ran the next time and the customer service people were downright useless. They claim to not even be able to call dispatch to see where the service people are, they can only "send an email to dispatch"...utterly rediculous.

I think all of these cable companies have a lock-down on particular neighborhoods and just don't feel that they have to be competitive or give good customer service. I was no fan of Verizon either, but if FIOS works out for others, I may have to try it.

I think if you look in other forums on how Verizon's customer service is as bad or worse than the cable companies ... and with newer technology to screw up ... and the same problems re: the competency of installers and call center [aka "customer service"] personnel, you're in the same boat.
The full FiOS system is years away as many parts of the city still have to be wired up with fiber optic cable, plus the city has yet to grant Verizon a video franchise, same as any other cable tv company ... so we hear the city is being lobbied hard by Time Warner, Cablevision and others to stretch out the proceedings a bit.
Maybe by 2009 or Bloomberg's last year in office, 2010.

Flexichick wrote: I'll be switching to FIOS too. Any ideas when it's coming to our area?

Probably not for a while. Brooklyn always seems to be behind the rest of the country when it comes to technology roll-outs. I'd guess a couple of years at least.

DDA-- TWO MONTHS?????????????? AHHHHHHHHHHHHHH!!!!!!!!!!!!! Well, at least I am halfway there then! Sheesh. I am on hold with them right now. Yay.

Subject: TW cable

I actually went down to their office and asked to speak to a supervisor.
They were very friendly and had someone out there 2 days later.

I had it even more complicated because the wire that was already in place was too old to use for broadband.

just my 2 cents