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WIth all the iPhone snatchings... REPLACEMENT ADVICE? — Brooklynian

WIth all the iPhone snatchings... REPLACEMENT ADVICE?

pitu
edited November -1 in Prospect Heights

Anyone have any luck getting a new phone from Apple? An out of town friend had her phone snatched by a group of teens, coming off the subway, it's a way too common scenario now. She's got a fairly new phone contract, and Apple offers to cut her NO slack in getting a replacement phone. Not the original *reduced* rate you get for signing a contract but full freight only.

That sucks! I think if you can show a police report - so they can be confident you're not buying them to resell - you should at least get your original price to replace it.

Anyway, a. anyone find a way around Apple's initial reaction?

b. buying used iPhone tips?

If you need yet another reminder to not automatically pull your smartphone out when you're coming out of the train or walking down the street, here you go. It's gonna be a long hot summer.

Comments

  • I'm sorry for your friend, but I don't understand why she would expect Apple to cut her a break on a new phone in this situation.

    I wonder if her renter's or homeowner's insurance would cover this.

  • If she used a credit card to purchase the phone, the credit card provider might replace the phone.

  • Does she not have insurance through her carrier? They are usually the ones to replace a phone in case of theft, not the phone maker itself. If she didn't get insurance for this it should be suggested in the future with such a costly phone.

  • tateinbk said:

    Does she not have insurance through her carrier?

    Huh, I had no idea. Do you know how much it costs per year? Might be a good idea.

    Though, it might also be a good idea to also check with your insurance company to see if they offer similar coverage. I remember getting a laptop endorsement on my homeowner's insurance (back when laptops were a few grand a pop) for $30 a year. The same type of policy from the computer maker was $30/month!

  • Your friend is barking up the wrong tree here, as its the phone service provider that provides the discount subsidy (ATT, Verizon) not Apple, regardless of whether or not she bought the phone at the Apple store or at the mobile store. Anyone walking into Apple and buying the phone off the shelf pays full retail. If she bought it for $299 or $199, its because she signed a 2 year contract with a service provider, who subsidized the phone and provided the equipment discount. Any chance of getting a discounted phone will come from them, though its very unlikely. On a side note, ATT will be offering insurance on iphones soon.

  • Your friend is out of luck. The only option is to see if her credit card has some kind of loss/stolen protection option.

  • Phone insurance is around $5 per month. You need to show a police report, if making a claim, whether it's been lost or stolen.

  • Idlewild said:

    Phone insurance is around $5 per month. You need to show a police report, if making a claim, whether it's been lost or stolen.

    I thought it was more than that.

  • Premium for mobile phone insurance coverage should cost about $4 to $5 per month. If you have a homeowners policy which is an all-risks home contents insurance policy (READ THE POLICY OR ASK THE AGENT/BROKER), separate cell phone insurance is not be necessary since the phone would be covered by the home contents policy. You can get a quote for cell phone insurance on line. Type in mobile phone insurance and see what pops up.

  • May

    Boygabriel said:

    I thought it was more than that.

    It's what I quoted a couple of years ago by AT&T. Could be more.

  • Domino said:

    Premium for mobile phone insurance coverage should cost about $4 to $5 per month. If you have a homeowners policy which is an all-risks home contents insurance policy (READ THE POLICY OR ASK THE AGENT/BROKER), separate cell phone insurance is not be necessary since the phone would be covered by the home contents policy. You can get a quote for cell phone insurance on line. Type in mobile phone insurance and see what pops up.

    If homeowners doesn't cover theft or loss outside of the home, ask about umbrella policies.

  • Last I checked, you couldn't get insurance on your iPhone like you could with other phones. (Someone above said that is slated to change.) AT&T wouldn't cut her a break, and I bet she switches to Verizon (not that I'd expect they'd do differently.) She filed a police report.

    That's a good idea about the credit card theft protection -- I always forget about stuff like that. THX!

    ParkSlopeGay said:On a side note, ATT will be offering insurance on iphones soon.

  • I don't know about AT&T but Verizon absolutely offers insurance plans covering loss and theft for iphones as well as the other smartphones. It can cost $14.50 a month for this for the iPhone and for $15.50 a month you can remotely wipe your phone and enact a GPS locator to try and find your stolen phone. It costs less for the other smartphones, and it may in fact be only $9.99 for the lesser one, but it certainly is not more than $15.00 a month for the iPhone.

    -I happened to be looking this up day before yesterday. It seems criminal, frankly, that ATT doesn't have an iPhone insurance plan. But if you manage to get someone to refund (credit card, homeowner's insurance which seems unlikely because she was an out of town visitor?) you will need a police report.

  • Insurance is typically around $6/mo, but generally with a hefty deductible which is around half the retail price of the device.

    More importantly, it's not available for iPhones, at least, not from AT&T. You might be able to shop around for insurance elsewhere, but it won't be cheap -- iPhones are a risk-laden item, given their tendency to wander out of the hands of their owners, and the cost of insurance will reflect that.

    When my iPhone 4 was stolen I found it was far cheaper to terminate my contract with AT&T and get an Android phone from T-Mobile. I got a T-Mobile myTouch 4G for free with a contract. With the exception of the camera, I generally like it better than the iPhone. And there are better Android phones out there now. iPhone isn't so special anymore.

  • T-mobile offers insurance for their Android phones via Asurion, $7.99 a month for insurance and warranty (rates are cheaper if you just want one or the other). Deductibles and claim limits vary with brand/model.

    I believe you don't have to go through your carrier, so you can sign up your iPhone directly with them.

    Definitely worth getting some kind of insurance though, because who hasn't dropped their phone?! (I did within a week of getting my Android, thankfully only the back panel popped off and there was no damage.)

  • Apt insurance should cover the next one.

    TMo's coverage sucks. I think they have a $100 deductible. Couple of months, you're in for a new phone purchase price.

    My advice... get off the fcking phones. People are too attached to their phones anyway. I have a G1, it's slow as shit, but I still have it, nobody wants it.

  • Asurion's iPhone coverage is $144/year with a $199 deductible for an iPhone 4.

    Over the course of the two-year contract, you'll be out almost $300 -- $500 if you actually need a replacement.

  • a little fyi - AMEx covers theft within 90 days (it's been longer than that)

    and still to figure out whether home insurance covers this when out-of-state

    she wasn't talking on the phone, she was taking pictures of the subway. craptastic visitor experience...of course she's kicking herself but you know, crime is ultimately not the *fault* of the victim.

    ATT wants $675 for a new one -- I'm not entirely buying the full retail idea v subsidized, sure for part of it but it can't truly cost them $200 for a phone w contract, then $675, no negotiation possible. Of course that's how they do it, but I'd need a little more information that it reflects their actual costs.

  • My old-school Nokia (I was using a non-smart phone till very recently) had a little indent on the side where one could attach a lanyard, which was really useful when you're taking photos, since there's a safety if the phone slips out of your hands. Would have also prevented someone from easily snatching the phone from you.

    I've not seen this on any of the smart phones. Or maybe it's an Asian thing? (I had bought my last phone in Asia, since phones are unlocked there)

  • tjaded said:Or maybe it's an Asian thing? (I had bought my last phone in Asia, since phones are unlocked there)

    Yeah -- for phone charms and the like. My friends in Korea buy phone charms all the time, but I don't even have a place on my phone to hang out.

  • You can definitely get a variety of aftermarket lanyards for iPhones and most modern smartphones. Check Amazon.

  • Best Solution - Windows Phone 7.

    Heh heh heh.

  • WhyFi said:

    Best Solution - Windows Phone 7.

    Heh heh heh.

    :lol:

    All jokes aside though, I still miss my Treo 650.

  • ^^^ really? I had a 600 and a 650 (then an iPhone 3GS) - I think that my HTC Trophy is the best smartphone that I've had (and it's going to get better with the Mango update this fall). No joke - WP7 kicks ass.

  • What do you like about WP7? I've heard good things, but the lack of app support (not to mention cut and paste) is somewhat daunting.

  • What app support are you missing? I know that iOS and Android have stupid amounts of apps, but I've found the couple dozen that I need/want among the 25k+ (and growing fast - great developer support) that WP7 now has available. Cut and paste was addressed in the last notable update (No Do) and the next major update, Mango, will bring some really fun stuff (I'm looking forward to people hubs, multiple unified email inboxes, even better facebook and twitter integration, MS messenger integration, and bing vision among other things. It's a long (11 min) video, but this is a good watch for what's in store -

    As for what I like right now... it's the overall user experience. Part of that includes:

    - OS optimization and hardware restrictions means that all of the handsets run nice and smooth, even if the specs pale in comparison to the newest Android units

    - Live tiles on the home page give you a good idea of what's going on with a quick glance.

    - facebook integration with contact lists is great. Pin a friend to the home page and their live tile will update to show recent photos and status updates. Tapping them will bring up contact info to call, text, email, write on their wall, etc.

    - I like the email client much more than the iOS counterpart - working through my inbox just feels faster and more efficient to me.

    - stupid, but I like that playing Angry Birds, etc, counts towards my xbox live points and accomplishments. With the new update, it sounds like more tight-knit cross-platform interaction will be possible.

    - the Zune music player kicks ass. I love that it'll bring up wallpapers and biographies for each artist in my library. Again with the integration - if you're missing an album and it's available in their marketplace, you can jump right in and buy it.

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