Kaz an Nou

I've heard the food is very good, but my one experience there really showed that the owners were not expecting the attention they've recieved and are pretty overwhelmed.

Got there on a Saturday night at about 8:00 PM or so. Didn't have a problem waiting 45 minutes. Once we sat, they were literally out of more than half the menu, including any vegetarian options and the burger. Server was unwilling to throw together anything vegetarian for my wife, and his only reply was "you should have shown up earlier." We did. You made us wait and didn't warn us you were running out of food.

Perhaps the operation now matches the customer load and the kinks have been worked out. What I've heard about the food probably merits them another chance, but not for a long while. I still wish them well. Go on a weeknight.

I hear ya, Jack Krohn, but this isn't trying to be a hole-in-the-wall kind of place. Customer service is customer service.

I just had a totally different experience at the grand opening of Fornino. We'd had some problems getting dinner Friday night, and decided to walk by there at 10:45 PM to see how late they opened. They let us know the kitchen was closed, which is completely fair but, then, unexpectedly offered us a discount for next time we come in. They totally didn't have to do that. We were the ones walking in fifteen minutes before closing. That's a new restaurant I'll go back more quickly to, not a place that makes me feel like it's my fault when they run out of food on weekend night with about 2 hours to go before closing.