This site is closed to new comments and posts.

Notice: This site uses cookies to function.
If you are not comfortable with cookies then please don't browse this website.

11238 USPS Package Delivery - Page 2 — Brooklynian

11238 USPS Package Delivery

2»

Comments

  • edited August 2015
    GoLocker is the delivery pick up & drop off service that lets you ship or receive deliveries on your schedule, using automated locker kiosks in convenient locations. No more rude customer service at the post office or waiting at home for nothing! Check out GoLocker.com / Yelp ;http://www.yelp.com/biz/golocker-brooklyn-7

    The following location is close: 
    Monaco Car Service 
    742 Washington Ave., Brooklyn, NY 11238

    For other locations, please check out GoLocker.com 
  • As an alternate action, call  your local community board and ask them for the phone # or email of your postal station ombudsman.

    The ombudsman will take your information and negotiate with postal management to get to the root of the problem. Give them as much information/documentation as possible.

    I had a problem at St. Johns/11213 that ultimately uncovered the malfeasance of the motorized carrier. I don't know what disciplinary actions were taken, but he wasn't seen on the route for several months.

    Hope this helps.
  • I think a lot of people have concluded that USPS's problems are far larger than they wish to attempt to solve, and have given up on them entirely.

    They use UPS instead.

    Needless to say, this just fosters the decline of USPS. Gradually, post offices are being closed throughout the nation. Contracts with Office Max and Staples are in the works: http://abcnews.go.com/Business/us-postal-service-workers-staples-staff/story?id=21597291

  • edited August 2015
    I think a lot of people have concluded that USPS's problems are far larger than they wish to attempt to solve, and have given up on them entirely.

    They use UPS instead.

    Needless to say, this just fosters the decline of USPS. Gradually, post offices are being closed throughout the nation. Contracts with Office Max and Staples are in the works: http://abcnews.go.com/Business/us-postal-service-workers-staples-staff/story?id=21597291

    I've had bad experiences with the UPS package center in Brooklyn. Even if I were at home during the day, I won't use them either. If one has to go to the package center, it's all the way out by Canarsie. I had to go there once because the UPS package center screwed up and didn't bother to reroute my package, despite multiple requests to do so. Plus, they refused to give an explanation or take my complaint. 

    I wonder whether it'd be that big of a loss if more post offices were to close. The USPS of today is not what it was 30 or 40 years ago. I'd rather go to the one at Cadman Plaza before going to the one on Empire Boulevard for example. 
  • edited August 2015
    The post office that services 11238 (my zip) is on Fulton near Grand. I live near the Brooklyn Museum and this is pretty long trek to pick up a "signature required" package.

    Also, the place closes at 5 PM.

    https://tools.usps.com/go/POLocatorDetailsAction!input.action?radius=20&locationType=po&locationID=1352387&locationName=ADELPHI&address2=&address1=950+FULTON+ST&city=BROOKLYN&state=NY&zip5=11238&zip4=9997&tollFree=800-ASK-USPS® (800-275-8777)&latitude=40.6825629&longitude=-73.962686

    Why should I have to leave work early to pick up such a package?

    I will feel bad for the long time USPS workers who are going to lose their jobs, but I will enjoy going to Office Max or Staples instead.

    ....the longer USPS has to wait to enact such contracts, the more its finances and reputation will suffer.
  • Why should I have to leave work early to pick up such a package? 
    Exactly. Going in on a Saturday morning  and having to deal with the lines also is not fun. 
  • I live in a doorman building and the USPS storage box (not consumer mailbox) is right outside, so getting packages has generally not been a problem in the 2 years I've been here.

    What HAS been a problem is random business mail (including checks, 1099s, credit card statement) being returned to senders (my customers) stamped "Delivery Attempted - Unknown."  How is this possible?  The only "attempt" required to deliver correctly addressed mail to an apartment is to put it in the mailbox and wait for the resident to either accept or reject it.  And this mail was correctly addressed.  I know because I had my clients send me the rejected envelopes as part of re-sending the mail I needed.

    I also had the 11238 Post Office return to me a package that I had dropped in the mailbox at Sterling and Vanderbilt.  It was returned with a note saying that stamped mail weighing more than 13 ounces must be mailed in person at the Post Office.  Fine.  This package weighed 8 ounces.  So I went to the PO  (the one on Atlantic, not 11238 on Fulton) and waited a hour to remail my legal package.  Small consolation is that the clerk understood this was a PO mistake and felt sorry for me.

    Now, when I send packages by USPS rather than FedEx or UPS, I still drop them off at either the UPS Store or Away We Go Postal (FedEx) on Flatbush.  I pay a $1 convenience fee, but to keep an hour of my life out of the Post Office's hands is worth it.
  • edited August 2015
    A UPS package due this week from Amazon (zip code 11238) had its UPS tracking status magically changed to "Receiver requested that package be held." I didn't do a thing, it just happened, after prior statuses had indicated it was on the truck; UPS email said it had never left their facility.

    God works in strange ways.

    I have also seen packages magically rerouted to the UPS store on Flatbush, with no delivery attempt.
  • edited August 2015
    @SterlingBanjoBoy - I'm one zip code over (11225) in an apartment building. My family has been in this apartment for many years, and only four members (including myself) received mail there. Yet, I've received mail addressed to people with the same last name but completely different names. I've also seen mail in the box that is for a completely different apartment all together, despite the fact that 1) the mail has a different apartment and the mailboxes are clearly marked, and 2) the intended addressee's box isn't even adjacent to my mailbox. This makes me wonder what are these carriers doing? Can they not read or are they just not paying attention? When I think about filing a complaint, I get discouraged because I feel as if it would fall upon deaf ears (which incidentally happened when I tried to file a complaint about the UPS Brooklyn depot).

    I will sometimes send packages to friends either via the APC at a USPS station, or use an alternate carrier to send a UPS package. Yet, I do that in Manhattan, and I tend to have more faith in the service there than in Brooklyn.
  • I used to live in 11238 and I had issues with the Post Office on Fulton near Grand when I moved out. I had placed a hold on my mail but when I went to go check on it, the manager said your mail isn't here. I personally found him completely unhelpful and unapologetic. Finally, a couple of weeks later, they found my mail (I went when I knew the mail carrier would be there sorting her mail). I found the service there abominable. The first time I went there, several of us in line were bemoaning the issues at that office. One guy in the conversation said he used a service after several packages were never delivered. It might have been GoLocker. I know my neighbor in Prospect Heights had problems with mail delivery, although I don't recall what the deal was.

    When I had to set up a PO Box, I went to the office on Atlantic near Barclays (11217).  I've found them to be more competent -- one of the managers, an even-keeled, knowledgeable woman, has been quite helpful to me.  They're not perfect, but I've never heard anyone get testy or angry in line, which seems to be a regular occurrence at the Fulton Post Office.  
  • If you want to experience crappy service try the post office for 11213 on St. Johns. I'm a business about 200 feet from the branch and if my carrier is out I get no delivery. When she was out for five weeks the beginning of the year I got mail maybe once a week and twice because I happened to see the person who took over her route walking by. Otherwise they don't care. As for going to the branch, they have two speeds there....slow and stop. If there's more than five people on line bring your next meal with you because odds are you'll be there long enough to eat it.
  • edited August 2015

    When I had to set up a PO Box, I went to the office on Atlantic near Barclays (11217).  I've found them to be more competent -- one of the managers, an even-keeled, knowledgeable woman, has been quite helpful to me.  They're not perfect, but I've never heard anyone get testy or angry in line, which seems to be a regular occurrence at the Fulton Post Office.  
    @psbklyn - I'm also familiar with the Times Plaza post office; my parents kept their P.O. box there for years even after they moved out of that zip code. I can testify that the staff there is generally helpful. I just wished that location had extended hours, like the one at Cooper Square or the GPO at Cadman Plaza.
  • We once had a packaged delivered to our building that belonged across the street.  I'm sure that USPS marked that thing "delivered" and the poor person was wondering where it was.  I walked it across the street and handed it to the correct person.

    More than once, every single person in our building received mail that was intended for another building.  Aaaaaand, everyone in that other building got our building's mail.  I called the post office to complain, and was told that there was a substitute carrier on that day.  Really?  It takes our regular carrier to be able to read addresses correctly?

    Finally, has anyone else noticed that the mail delivery in our neighborhood is very, very late.  We frequently receive our mail after 6pm.  In the winter I notice the carrier walking around with a headlamp.  When does she start delivering the mail?
  • edited August 2015
    Several months ago our regular carrier was delivering mail at 8 PM, and she stated it was because she covered someone else's route in addition to hers.

    Naively, I stated: I hope you are getting overtime.

    To which she responded: There ain't no overtime at USPS, and they don't hire people after they quit or when they are sick or on vacation.

    ....which has helped give me some context.
  • Well, I know that there are days when our carrier simply doesn't get around to delivering our mail.  We won't get any mail for a day or so, and then suddenly our box is full of mail.
  • A postal worker in Manhattan, in a smoothly run office, told me that the prob with the post in parts of Brooklyn is that people do not write letters to Washington D.C., and complain. In Manhattan people complain when there is a problem, in writing -- and it makes all the difference.
    And again, this is the advise from a US postal worker working in a post office in Manhattan.
  • @WRL I would tend to agree based on my experience. The post office on Fulton and Grand (Adelphi Station, which serves 11238) used to have TERRIBLE customer service. Granted, they aren't great still, but they are much, much improved. While I generally didn't have the time nor patience to call DC to lodge a complaint for the behavior of the workers here, one day I couldn't take the foolishness anymore. This postal worker was very rude and disrespectful to a customer (not me). When the customer asked to see a manager, the worker acted like she couldn't hear the woman. When the worker finally went to the back to get the manager, someone (who was not the manager) came out, walked by the window and laughed her behind off at the customer. The woman called DC on the spot and so did I. I did notice that, during my next visit to the post office, which was months after, the main troublemaker was no longer there (she was replaced by a much nicer woman) and the other staff members had cleaned up their attitudes. If we didn't complaint, I seriously doubt that we'd have seen that change. 

    Also, note, we used to get our mail in the evening, but, after multiple complaints, we now get it before Noon. Sure, there are the occasional problems, but I'm overall pleased.